General Terms and Conditions of Sale
These general booking terms and conditions apply to all bookings made in hotel members of Société Européenne d'Hôtellerie (SEH) for individual customers (excludes Group bookings). They are an integral part of the contract. The offers and general terms and conditions presented are valid on the day they are consulted. They are periodically updated; however, all bookings made will be honoured on the date of the stay under the specified conditions. A booking confirmation number will be sent to you for each booking and you will need it to cancel or change your booking or for any communications with the hotel or SEH.
In the vast majority of cases room bookings are from 14.00 on the arrival day to 12.00 on the departure day. Nevertheless, we recommend that you check these arrival and departure times when you book, as variations exist between hotels.
If you book a room, it is assigned to you whatever your arrival time. Nevertheless, for arrivals after 20.00, please contact the hotel by telephone so that you can be given the hotel access code if necessary or so that the hotel is notified that you will arrive late and can take the necessary measures. If you do not do this and you have a concern when you arrive at the hotel, neither the hotel nor SEH can be held liable. All orders are guaranteed by credit card, but the card is not necessarily debited at the time of booking. That only happens in certain specific cases. This information can be found on your booking confirmation document. If you have any doubts, please refer to it.
All prices are shown in euros (€), except for hotels in Switzerland where they are shown in Swiss francs (CHF). VAT is always included. Some services are subject to a supplement. Rates can be subject to changes that do not in any case incur the liability of Société Européenne d'Hôtellerie (SEH) or of the hoteliers it represents. In some towns, the price shown is increased by a tourist tax paid locally. The tourist tax is clearly specified on your booking confirmation.
MEANS OF PAYMENT
Credit cards are used to guarantee the booking. No debit will be made online except if the booking is a special offer with immediate pre-payment
In all other cases, you will pay for your stay at the hotel. This information is clearly indicated on your booking confirmation document. Even in the case of bookings where the cost of the stay is debited at the time of booking, some taxes, services or extras are to be paid locally. The amount debited at the time of booking includes only services payable at the time of booking (some options can be booked but are to be paid only at the hotel) and the tourist tax is always paid at the hotel. The hotel and/or SEH reserve(s) the right to consider your booking cancelled if your credit card details, sent to guarantee payment or as payment, prove inaccurate. If appropriate, SEH and/or the hotel reserve(s) the right to claim damages.
Any complaint related to a booking or stay in a hotel must be sent to the hotel.
In accordance with French Law 78-17 known as the Data Protection Law, customers are notified that their order is submitted to named computer processing. The right of access and correction guaranteed by the law can be exercised by contacting Société Européenne d'Hôtellerie (SEH) at its registered office: 100, Rue Petit - 75019 Paris – France.
RIGHT TO CANCELLATION
Customers are reminded that, in accordance with article L. 121-21-8 12° of the French Consumer Code, they do not have the right to cancellation provided for in article L. 121-21 of the French Consumer Code. The terms and conditions of sale for the rate at which you have booked specify the terms for cancelling and/or amending the reservation.
For all bookings made on the hotel website, you will receive a confirmation email stating your booking number. It will be sent to the email address that you gave when making your booking. You are therefore responsible for checking you receive this email and, if appropriate, contacting the hotel if you do not receive it.
Changes to bookings (changing dates, names, number of people, number or type of rooms, etc.) are permitted, except for rates marked "non-modifiable". They are subject to the same deadlines as cancellations (see the "Booking cancellation terms and conditions" paragraph) when the change relates to cancelling a certain number of nights of the booking. In such a case, the rules relating to cancelling bookings apply.
For any changes, please contact the hotel.
To cancel a booking, please contact the hotel by email or phone (you will find this information on the booking confirmation. If there is a dispute over the cancellation date, written evidence that we can find or that you can provide will be accepted as proof (proof that an email has been sent, for example, showing the date and time).
BOOKING CANCELLATION TERMS AND CONDITIONS
These information are in the Special Conditions of reservations.
BILLING IN THE EVENT OF LATE CANCELLATION OR NO-SHOW
In the event of late cancellation (beyond the deadline for cancellation without charge) or no-shows, the hotelier will have the possibility of debiting the credit card you used to guarantee the booking. A bill can be issued to you on request. If the hotel is unable to debit this card, the hotel will contact you so that you can give him the details of another credit card.